mr-fix
Mr. Fix Field & Technical Service
The Meridian service line for hands-on technical repair, maintenance and on-site support.
Booked, attended and closed out with a written record of exactly what was done.
Mr. Fix is Meridian's dedicated service line for the practical work: device and equipment repair, on-site technical support, installation, preventative maintenance and service contracts for merchants and commercial premises. Every job is logged, quoted before work begins, and closed with a written service record.
How it runs
Our process
Log the job
You describe the issue; we confirm scope and a visit window.
Quote
A written quote before any billable work begins.
Attend & fix
On-site or workshop resolution by a qualified technician.
Close out
Service record issued, with follow-up scheduled if needed.
What you receive
- Booked appointment windows with confirmation
- Written quote before work starts
- Completed service record for every visit
- Optional preventative maintenance contract
Outcomes we work toward
- Less downtime on the equipment you trade with
- Clear costs, agreed in advance
- One accountable partner for technical service
Talk this through with the delivery team
Send us the shape of the work. You will get a considered view, a date and a named lead.